Privacy Policy

Who We Are

The data controller is Prolazo (“Prolazo”, “we”, “us”). For any privacy questions or to exercise your data rights, contact us at info@prolazo.com.

What We Collect

• Account & Order Data: Name, email address, shipping/billing address, phone number, and order history.
• Vehicle Data (VIN): The Vehicle Identification Number (VIN) and decoded factory option data you provide. Because this data is linked to your customer account, it is treated as personal data under the GDPR.
• Payment Data: Processed securely by our payment providers. We do not store or have access to your full credit card numbers.
• Technical Data: IP address, device/browser information, and cookies used for site security and analytics.

Why We Use It (Legal Bases)

• Performance of a Contract: To process your orders, verify part compatibility against your VIN, generate custom coding files or FSC codes, and provide customer support.
• Legitimate Interests: To prevent fraud (such as part-swapping), enforce our warranty terms, secure our website, and improve our services.
• Legal Obligation: To maintain tax, accounting, and consumer rights records as required by law.
• Consent: For optional marketing communications and non-essential cookies, which you can withdraw at any time.

Sharing Your Data

We do not sell your personal data. We share data only with trusted processors who help us run our business under strict confidentiality agreements:

• Service Providers: Stripe/PayPal, shipping carriers, and website hosting platforms.
• Automotive Databases: To verify compatibility and generate specific coding solutions, we may transmit your VIN to third-party VIN decoding services or manufacturer databases.

Retention

We keep your account and order data for as long as necessary to provide our services and fulfill our legal obligations (e.g., tax retention periods).

Note on Vehicle Data: We retain your VIN and associated order details for the duration of the applicable warranty period. This is necessary to process potential warranty claims, verify coding sessions, and prevent return fraud.

Your Rights

Under the GDPR, you have the right to:

• Access, correct, or request the deletion of your personal data.
• Restrict or object to our processing of your data.
• Request a portable copy of your data.
• Withdraw your consent for marketing or cookies at any time.

Please note that we may retain certain data (such as your VIN or order history) even if you request deletion, if it is necessary to defend against legal claims, prevent fraud, or fulfill tax obligations. To exercise any of your rights, email info@prolazo.com. You also have the right to lodge a complaint with your local data protection authority.

Cookies

We use essential cookies to ensure our website functions securely. With your consent, we also use analytics cookies to understand how our site is used. See our Cookie Policy for details.